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She acknowleged she’s ‘a bit of a holiday princess’. (Kennedy News and Media)
“My biggest complaint is about the care home because I would never ever have booked that hotel if I had known that,” she added.
“I’m not discriminating against old people, but a couple of them were verbal so they were going past us verbally moaning. It’s not appropriate for kids.”
Initially Tracy claims a loveholidays rep told her hotels ‘operate under their own policies and discretion regarding who they accommodate and this is outside of our control’.
However, since further contact was made, she was issued a full refund and apology with the hotel removed from the site whilst investigations take place.
“It’s just been very blasé that the hotel doesn’t need to state what clientele they have and I just think that’s disgusting,” Tracy added.
She wouldn’t have booked it if she knew. (Kennedy News and Media)
“It’s just a weird experience to go on holiday and have wheelchairs coming past you all day. I just feel I was misled because I would never have booked it if I had known.
“Some people might not be bothered but it bothered me, I just would never have booked it. I am a bit of a holiday princess, I go away quite a lot and I do like a nice hotel.”
She added that it was a ‘shocking’ experience after booking a four star hotel.
A loveholidays spokesperson said: “We’re very sorry that Ms Haslam and her family’s experience at their hotel in Tunisia fell short of our usual high standards.
“We are investigating the issues raised with the accommodation provider as a priority, and have removed the hotel from sale whilst this investigation is underway. We have been in touch with Ms Haslam to offer our apologies and a full refund of the cost of her accommodation.”Featured Image Credit: Kennedy News and Media